News: Customer Service Corner

Low-Income Home Energy Assistance Program (LIHEAP)

October 31, 2025 The LIHEAP program, is designed to aid qualifying low-income Iowa households (homeowners and renters) in the payment of a portion of their residential heating costs for the winter heating season, to encourage regular utility payments, to promote energy awareness and to encourage reduction of energy usage through energy efficiency, LIHEAP customer education, and weatherization

Low-Income Home Energy Assistance Program (LIHEAP)

September 29, 2025 The LIHEAP program, is designed to aid qualifying low-income Iowa households (homeowners and renters) in the payment of a portion of their residential heating costs for the winter heating season, to encourage regular utility payments, to promote energy awareness and to encourage reduction of energy usage through energy efficiency, LIHEAP customer education, and weatherization

Providing Naturally Safe and Beneficial Drinking Water

May 30, 2025

We are Proud to be Public Powered

April 4, 2025

Notice – Rate Increases

March 31, 2025

Your Account, Simplified

March 7, 2025

Navigating Financial Challenges: Utility Assistance Options

January 31, 2025

Employee Feature – Jason Henle

January 3, 2025

Budget Billing – No More Fluctuating Utility Bills!

December 4, 2024

Employee Feature – Breanna Catron

November 8, 2024

Employee Feature – Warren Breeden

September 5, 2024

Employee Focus – Monica Thompson

July 3, 2024

Budget Billing – No More Fluctuating Utility Bills!

March 6, 2024

Weathering Financial Storms: We’re Here to Help

February 1, 2024

TO CALL IMU? OR TO NOT CALL IMU?

January 4, 2024

Low-Income Home Energy Assistance Program (LIHEAP)

October 1, 2023 The LIHEAP program, is designed to aid qualifying low-income Iowa households (homeowners and renters) in the payment of a portion of their residential heating costs for the winter heating season, to encourage regular utility payments, to promote energy awareness and to encourage reduction of energy usage through energy efficiency, LIHEAP customer education, and weatherization

Fall Energy Saving Tips for Your Home

September 11, 2023 Autumn is a great time to reset your home and transition to cooler weather. Whether the kids are getting settled back to school routines or you're just feeling the seasonal pull towards a fresh start.

IMU’s Big Summer Bingo Game!

July 1, 2023 This summer, IMU wants you to play outside! Take advantage of everything Central Iowa summers have to offer with our Big Summer Bingo Game. It's simple: 1. Have fun with family and friends this summer! 2. Make ANY Bingo by completing items...

Use a chart to see the future!

June 1, 2023 Use the chart found on your invoice to see last year’s electric and water usage to anticipate the seasonal increases before they arrive.

Top 6 Ways IMU can make your May!

May 1, 2023 Six quick tips to get you primed for summer cooling and water use!

(Way) Past due? We can help.

April 1, 2023 If you have not paid your IMU bill for the past 2 or more months, you may qualify for a payment plan to avoid disconnection.

Many ways to pay

March 1, 2023 No matter your preference, we’ve got you covered! By mail: 210 W 2nd Ave, Indianola IA 50125- Please note, we no longer have a PO Box, please update if needed Use the drop box: Our secured drop box is located in our...

Spring is Here: Act Now to Keep Your Service Live

February 28, 2023 Spring is here: act now to keep your service live With the end of winter approaching

Movin’ right along

February 1, 2023 Moving your family is hard—moving your IMU Services doesn’t need to be! Indianola is a great town, so what do you do when your home no longer fits your family? Finding the right home (or the ‘right now’ place to live)...

Cost and safety are big space heater considerations

December 31, 2022 Space heaters are great, but watch out for safety and extra cost

Do I have the right fiber services?

November 30, 2022 Is your current fiber services package the best one for your needs? If you want to make changes, we are happy to assist you!

Customer Service Corner

October 31, 2022 If you are struggling to pay your utility bills this season, there are resources for assistance to help.

Customer Service Corner October 2022

September 30, 2022 From Ghoulies and Ghosties to long-legged Beasties and Things that go Bump in the Night, life is scary enough without having to worry about phantom utility usage! Phantom Usage Phantom utility usage is when electricity or water is being used unintentionally or...

Customer Service Corner – 08-22

August 31, 2022 The IMU Customer Service team answers your questions! Every day, we get calls about customers’ electric, water, and fiber/communications services – but there’s one question we hear the most: Why is my electric bill (insert number here)?” Usually, as we look at...