Privacy Policy
1. Applicability and Collection of Information
This policy is applicable to customers of Indianola Municipal Utilities (IMU).
IMU collects personal information from customers for the purpose and to the extent necessary to enable provision of services and secure payment for services.
The collection of personally identifiable customer information shall be limited to name, social security number, service address, billing address, personal telephone numbers, business telephone numbers, emergency contact information, employer, IMU account number, bank account number, credit card number, installation information, billings, payments, deposits, complaints, service records and equipment records. IMU shall take reasonable precautions to prevent unauthorized access to this information in full compliance with the Fair and Accurate Credit Transactions Act of 2003.
Personal information we collect will be maintained as long as it is needed to serve the purpose for which it was collected. Generally, customer records will be maintained for no more than five years after service is discontinued.
2. Disclosure of Information
A. Except as described in this policy, the disclosure of personally identifiable customer information to a third party shall only occur if the customer provides written or electronic consent in advance.
B. Customer records may be available to employees or agents of IMU to market, provide, or audit communications services, to measure viewership and customer satisfaction, to settle disputes, and to provide customers with information concerning communications related products.
C. Information may be provided to contractors acting on behalf of IMU for the purpose of installing or repairing services.
D. Information may be released to collection services if required to collect past due
E. The most recent 12-month high, low and average usage and bill amounts for IMU electric services at a property are disclosed upon request; the identity of the account holder is not part of such
F. IMU may be required to disclose information or provide documents, including e-mails or other documents subscribers have stored on our network, to comply with a request from a law enforcement agency or a court order. The disclosure of information shall be limited as follows:
1. Payment Assistance Agencies: Information will be disclosed to the agency as necessary to assist the customer in obtaining financial assistance to pay his or her utility bill. (Note: this may include the disclosure of social security number.)
2. City of Indianola, Warren County, State of Iowa and any subdivision or agency thereof: Disclosure of name, address and forwarding address only. Any other information will be provided only upon the receipt of a subpoena or court order (other information may include phone number or Social Security Number).
3. Law enforcement agencies and emergency responders: Disclosure of name, address, phone numbers, and emergency contacts will be made upon a bona fide request. Bona fide means that IMU is certain of the source of the request. Any other information will be provided only upon the receipt of a subpoena or court order (other information may include SSN). These agencies include the FBI, Police, Fire Department and similar entities.
3. Records Inspection by Customers
By providing adequate personal identification, a customer may review his or her account information and inspect personally identifiable customer information during office Customers shall have the right to correct any inaccurate information in their account records.
4. Remedy for Improper Disclosure of Information about Cable TV Service Subscribers
IMU complies with the cable TV privacy rules established by the Federal Communications Commission. A customer who believes IMU has disclosed information in violation of these rules may file suit in United States District Court.
5. Internet and E-mail Privacy Practices
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- IMU Fiber affords full access to all lawful content, services, and applications available on the internet and does not routinely monitor, inspect or store the network activity and traffic of its internet access service users. The Company does, however, reserve the right to monitor bandwidth, usage, data transmissions and content for purposes of protecting the integrity of its communications network and its internet access service through reasonable network management practices.
- IMU Fiber may collect equipment information to identify the equipment customer is using on the network, including but not limited to: equipment type; serial number; settings; configuration; and software. The Company may also collect performance information to examine the operation of the equipment, services, and applications the customer may use on the network, including but not limited to: IP addresses; URLs; data transmission rates; latencies; location information; security characteristics;, and information about the amount of bandwidth and other network resources customer is using in connection with uploading, downloading or streaming data to and from the internet. This collection of or monitoring of network traffic, activity, performance information, and/or equipment information by the Company is done solely for reasonable network management purposes. Similarly, the Company does not distribute information on end user network activity and/or traffic information to any third-party entities for any non-network management purpose.
- IMU Fiber cautions users that electronic communication, including e-mail, is not completely private on any network.
- IMU Fiber is required to comply with relevant federal and state laws, regulations, judicial orders, and governmental requests for information, relating to information covered under this Privacy Policy, as well as other categories of information. Accordingly, any such information may be disclosed to other entities if the Company determines, in its sole discretion, that the disclosure is required by law or is necessary to protect its interests or the interests of its customers. The Company may also find it necessary to disclose any such information as part of any merger, acquisition, sale of company assets or transition of service to another service provider
- This Privacy Policy is not intended to affect, alter or otherwise supersede the legal status of joint efforts by broadband internet access service providers like IMU Fiber and other service providers that are designed to curtail copyright infringement in response to information shared by copyright holders and/or their agents that is timely, effective, and is designed to accommodate the legitimate interests of service providers, copyright holders, and internet access end users. Furthermore, neither the FCC’s Internet Freedom Transparency rules nor this Privacy Policy are intended to prohibit or prevent the Company from engaging in reasonable efforts to address the transfer of unlawful content or unlawful transfers of content over its communications network. For additional information, please review activities that violate our Internet Service Terms of Agreement or Acceptable Use Policies/Practices which can be found at https://www.indianola.com/fiber/policies.
- End users with questions, concerns or complaints regarding this Network Management and Privacy Policy are encouraged to contact IMU Fiber for more information or explanation.
IMU Fiber
210 W 2nd Ave
Indianola, IA 50125
515.961.9444