We understand that unforeseen circumstances can make it difficult to pay your utility bills. We're here to help!
If you're facing financial hardship:
Contact Us:
Don’t wait until your service is disconnected. Reach out to our customer service team as soon as possible. We can discuss payment options, flexible arrangements, and potential assistance programs that may be available to you based on your situation.
Numerous government and non-profit organizations offer financial aid specifically for utility bills. Below are a few local organizations that may be able to assist:
If unable to get through on the phone, feel free to text 515-518-4770 or send an email to [email protected]. In both cases, include your name, phone or email (whichever works best for you), and the type of help needed (energy, housing, water, etc.).
Warren County General Assistance includes the following services: food pantry, rental assistance, utility assistance (must have a disconnect and made payments), medical, dental, and prescription assistance, as well as information and referral for such needs.
WeLIFT Job Search Center is a non-profit organization that provides job readiness skills, community outreach through local resources, partnerships and self-empowerment towards employment and self-sufficiency.
