Utility Services Representative

Utility Services Representative

Posting Date: March 10, 2021


Indianola Municipal Utilities will be accepting applications for the position of Utility Services Representative in the Utility Services Department.  This position’s responsibilities include, but aren’t limited to:  front-line customer service functions for municipal electric, water, communications, sewer, stormwater and recycling customers; receives payments for utility connections, utility bills, etc; balances cash receipts, utility payments, bank deposits, daily collections and disbursements; receives, dispatches and tracks requests for utility service problems; works with delinquent accounts for collection and service disconnection; assists customers in the selection and purchase of telecom products and services; trouble shoots basic telecom issues and schedules installation and service appointments; effectively communicates product and service information, billing procedures, feature functionality and equipment usage to each customer for all services; communicates utility outage information to the public and staff; must be available for after-hours dispatch of utility personnel for emergency service connection and disconnection.


Requirements include high school graduation, including or supplemented by courses in computer operations.  Three (3) years of experience working directly with the public and performing responsible clerical work, which includes computer operations and cash transactions or any combination of experience and training which provides the required knowledge, skills and abilities. 


IMU starting salary is $40,399 annually and an excellent benefits package is included.  Employment is contingent upon successful completion of a post-offer drug screening and background check. A complete job description can be found here.  To apply, please submit 1) your letter of interest, 2) your resume with salary history and 3) application with three professional references to:

Chris Longer
Finance & HR Director
Indianola Municipal Utilities
PO Box 356
Indianola, Iowa 50125

Applications are being accepted until the position is filled.