Part Time Support Specialist

Part Time Support Specialist

Posting Date: September 14, 2021

Indianola Municipal Utilities is accepting applications for the position of Part Time Support Specialist in the IMU Fiber department. The position performs technical support work for both internal and external clients. Under limited direction, this position provides Tier 1 technical product support for customers. Including troubleshooting and general customer technical questions pertaining to IMU Fiber. Work requires coordination and implementation of assigned and special projects, independent judgement and the ability to quickly and efficiently troubleshoot and resolve technical problems.  Very flexible work schedule available.

This position’s responsibilities include, but aren’t limited to, front-line customer service functions for IMU Fiber. Must be able to effectively communicate product and service information, feature functionality, answer billing questions, schedule installs and explain equipment usage to each customer for all services.

Requirements include high school graduation or equivalent; experience in troubleshooting technical problems; responsible clerical work, including computer operations; ability to deal courteously and tactfully with the public; ability to learn assigned tasks readily, to adhere to prescribed routines, and work on multiple tasks simultaneously.

Employment is contingent upon successful completion of a post-offer drug screening and background check.  A complete job description can be found here. To apply, please submit a letter of interest and application with three professional references to:

Chris Longer
Finance & HR Director
Indianola Municipal Utilities
PO Box 356
Indianola, Iowa 50125
clonger@indianolaiowa.gov