Report Outages

Each Spring and Fall, cable companies experience a technical phenomenon called "sun outages." For a period of about a week, the sun causes "solar interference" to all geostationary satellite signals. As the sun's path across the sky gets lower each day, there are times when it is in a direct line behind a communication satellite that is sending signals to a receiving satellite dish here on earth. When the dish antenna is looking into the sun, the interference from the sun overrides the signals from the satellite. This is when a sun outage occurs. Sun outages occur during the months of February/March and September/October and can last as long as 15 minutes a day and take place over a period of up to 10 days. The effects of a sun outage vary in degree from minimal to total outage throughout the 10 day period. Once it reaches its peak, the interference will gradually decrease becoming less noticeable each day after. Unfortunately, there is technically nothing we can do to prevent sun outages from occurring. Each satellite service that we receive signals from will experience this interference. Approximate dates and times of the outages will be from October 7th to October 11th. Times and duration for individual channels will vary.

Electric:

If you are experiencing electric difficulties and it is after 5:00 pm, please call the Indianola Police Department at 961-9400.

Water:

If you are experiencing water difficulties and it is after 5:00 pm, please call the Indianola Police Department at 961-9400.

Communications:

If you need internet, phone or tv support and it is after 5:00 pm, please call 961-9444 and follow the voice prompts to leave a message for the on call technician.  If it is before 10:00 pm you can also email support@imufiber.com, or if there is a technician currently online a technical support chat button will be available on the Fiber page in the lower-right corner.