Meet Elisha Brown

When Elisha Brown took over the role of Utility Services Supervisor in late 2020, she brought years of experience in customer service and management. A 2001 graduate of Creston’s Southwestern Community College, where she took her AA in Business, Elisha developed her expertise in customer service and management working as a Teller Supervisor at Union State Bank in Winterset, Iowa and as a Bank Operations Manager at TruBank.

Right where she belongs

At IMU, Elisha has found her perfect niche. “I always wanted to be a social worker when I grew up. In a way, I’m helping every day now, just in a different manner.” Every resident, business, and visitor in Indianola is impacted by the services IMU provides, and Elisha and her staff are the front line of service for those customers. She ensures that customer inquiries are resolved quickly, and that service requests are communicated clearly so all utility services maintain high quality standards.

Elisha and her family have been part of the Indianola community for 9 years. She and her husband Travis have three wonderful children, one who has graduated and two still attending Indianola schools. Work and life keep her busy every day, but she makes time to ride her bike in the warm months. And as the mom of two young soccer players, she’s a regular fixture at their matches. “It can be a lot sometimes,” she says. “But I wouldn’t miss anything about this time in my kids’ life for the world.”

One of Elisha’s favorite things about her job is the supportive work culture and the way the whole IMU team works together. With approximately 6,800 customers to take care of, every day brings new challenges, but Elisha and her team work to take every day in stride.

Supportive culture, super service

“My customer service representatives (CSRs) are always positive, even when the day is stressful” says Elisha. “I’m proud of my team and how well they work together to make customer service a pleasant experience.”

Her staff feels the same way about her. “She sees room for improvement and implements it whenever and wherever possible” says one team member. “She does this with grace and care to not insult or belittle anyone for the way things have been done – but by suggesting that a new way could improve the workflow as well as customer satisfaction.”